Return & Refund Policy

Once your order is placed with Buy Ivermectin Australia, you will get an order confirmation via email containing your purchase details. Orders, however, are generally processed within 1-3 business working days after payment verification. At the peak times, during public holidays, processing can take some time than usual. Customers are therefore advised to carefully monitor the details before the final payment.

After your order gets dispatched, a shipment confirmation email will be sent along with tracking details, where applicable. Tracking information, however, may take around 24-48 hours to become active and depending upon the courier service. Customers can also track with the provided details to monitor the actual status of their shipment and in real time.

At Buy Ivermectin Australia, we aim to deliver to multiple locations, including PO Boxes and APO/FPO addresses whenever supported by the shipping carrier. However, there are certain products or regions that may have shipping limitations due to courier regulations.

International orders may be subject to customs inspections, taxes, import duties, and even additional regulatory charges, imposed by the destination country. These are the charges which are imposed on the customers and not included into the product nor in the shipping cost. Customers are therefore encouraged to review their country's import regulatory method before placing any order and to avoid delays or even restrictions.

Delivery time vary depending on the destination of the country, custom clearance process, shipping method selected and even local courier services. The estimated delivery times are provided for reference only and not for a guaranteed purpose. Any delay caused by customs processing, transportation trouble, or unforeseen circumstances may affect final delivery schedules.

In case if your package has not arrived within the estimated delivery period, customer are requested to contact our support team with their order details. We will coordinate with the concerned shipping provider to investigate the shipment status. In cases where the parcel is confirmed lost in transit, eligible customers may receive reshipment assistance or an alternative resolution on the basis of the investigation outcome or company policy.

The return of the pharmaceutical products is processed under certain criteria, like receiving a damaged, incorrect, or defective item. The cancellation request may be submitted before the order is shipped. Once an order has been dispatched, cancellation may not be possible.

Refunds where approved, will be processed through the orginal payment method within the applicable processing timeframe. Customers at this point may be required to provide photographic evidence or additional information to support refund or return requests. The refund eligibility is also determined after reviewing the individual's case in accordance with the company policies.